Multi-channel shoppers make better customers.

People who go online before going in-store to buy spend an average 29% more in that transaction. (JC Penney 2006)

Over 50% of retailers surveyed  stated that their multi-channel customers are the most profitable to serve. (Aberdeen Group 2005)

Multi-channel customers are worth up to 4.5 times more than a single-channel shopper. (AMR Research 2005)

Real-Time Point of Sale

Simple, Intuitive & Effective

	Real-time transactions occur via the web to our central data centre, so all sales and customer details are live and accessible 24/7
	Cashiers can look-up stock in other stores, in real time
	Lay-by sales are created intuitively – if a ‘balance due’ exists, the order reverts to a lay-by status
	Sell products from multiple store / warehouse locations
	Multiple bar codes accepted for each product at point of sale
	Multiple payment methods accepted (unlimited per transaction)
	Fast payment tendering with ‘quick cash’ tender feature
	Gift Vouchers can be sold and redeemed across all store locations
	View customers order history and lay-bys, from any store, within seconds
	Staff can reprint or email invoices from any terminal
	Individual or bulk product discounts applied to orders (% or $)
	Security controlled access for each cashier transaction
	Fast & easy stock look-ups
	Suspend and resume a sale
	Centralised customer database with loyalty program features
	Customer comments field available for each sale (internal staff comments, and external comments for customer invoice)
	Find Customers, Invoices, Lay-by’s & Products quickly & easily
	Touch Screen Ready
	Suggested cross-sells and up sell products at point of sale
	Sales reports can be run instantly for all stores, with many report variables
	Create a sales invoice from a PDA or mobile phone, or any web browser (remotely)
	Take credit card payments via the integrated payment gateway (from any web browser)

Real-Time Stock Control

Advanced and Efficient Operations

	View all stock, for all stores, in one screen, live! No delays in ‘up to the minute’ stock levels – it’s all in real-time
	Powerful SQL database caters for millions of product records
	Transfer stock from one store to another in seconds
	Create a new store or warehouse location dynamically, as required
	Easily create one product at a time, or upload thousands of products at once via Excel upload
	Use your suppliers stock list to batch upload purchase orders
	Email purchase orders directly to your suppliers
	View historical purchase orders, prices and quantities by product, or by supplier
	Find out which products are best and worse sellers, then easily re-order stock or transfer to another store
	Set minimum stock levels for automated stock re-order points / replenishment
	Stock re-order feature allows you to order stock from multiple suppliers within minutes. Purchase orders are batched electronically to suppliers. Reports display product daily sell rates, days of stock on hand, and forecasted units required for re-order
	Partially receive stock, and use purchase order ‘back-order’ feature
	Upon receiving stock in, you can change cost prices, quantity received, import or freight costs, and record suppliers invoice number details against the purchase order
	Bar Code Management – generate single bar code labels, or mass print multiple product labels upon stock receipt
	Each product can have multiple product codes and bar codes – all of which will be quickly identified upon being scanned at point of sale
	Stock takes are fast, and live. Just scan your stock, which can be transmitted wirelessly into your database. Or manually enter stock levels into the stock take report, and the data is updated immediately.
	Manage off-line inventory, such as faulty products, or inventory awaiting ‘processing’
	Manage multiple prices and discounts. Have separate in-store pricing versus online Web Store pricing.
	Fast product searches, with wildcard search on product description, and many search parameters – finding products is a breeze
	Dynamically create product groups, suppliers, users, and warehouses
	And much more…

Automated Web Store

Integrated in Real Time

	Sell online with ease using our sophisticated Web Store
	We implement your brand and identity into a customised online shopping store, complete with your product departments, and secure shopping cart
	You control all content yourself dynamically, no need to hire a webmaster
	All inventory online is integrated in real-time with your in-store inventory. When you sell in-store, the online stock counts down in real-time, and vice versa. When you receive new stock into store, it appears online automatically. No management is required to update your online stock – it’s completely integrated with your in-store operations
	When sales are made online, the orders are centralised into the main sales order reporting system – no need to re-enter customer orders
	Dynamically update welcome messages, special offers, and featured products across your Web Store.
	Promote new products to your existing in-store customers via the enewsletter, which draws them back to your online Web Store. Sell more products, more often (even while your asleep)
	Automated processes occur, such as customer order confirmations, tax invoice transmission, and various other workflow documents
	Our Web Store makes selling online effortless, and is an excellent channel to take your brand way beyond your local store geographic limits

Sales Promotions & Marketing

Smart and profitable

	Create sophisticated sales and marketing campaigns easily
	eCatalogue system lets you send customised and personalised product catalogues to your customer database (via email)
	Run sales reports to identify customers who previously purchased specific products, then use the e-newsletter to promote complimentary up-sell products to those specific customers
	Schedule your e-newsletter to be dispatched at ay future date & time
	Upload external databases for your eCatalogue distribution list
	Design your own html based promotions using html editor with embedded pictures and videos
	By promoting back to your existing customers, they’ll buy more products, more often
	Track the success rate of your communications
	Customers can click directly from the e-newsletters to your online Web Store to view you entire range, then order online (or via phone order)
	Test-market pricing concepts, sales promotions, and new products.

Accounting Features

	Synchronise with MYOB effortlessly. All your sales, debtors, stock value, purchase orders, customer payments – they can be imported into MYOB with the push of a button. Perfect for your accountant and book keeper. No re-keying of data is required.
	Debtors reports can be generated as required, from any web browser
	Payment Summary reports to reconcile income for any / all stores can be done from any web browser

Hosted & Secure

24/7 Business Control

Retail Express is a web-based software solution residing on our secure servers – it’s the secret to your 24/7 business control, no matter where you are. You can constantly keep your finger on the pulse, and see what’s happening in your business anytime, anywhere. And the high-speed availability of information exchange between your store locations and head office ensure your operations run smoothly, and as they should.

Security is state of the art for your company data protection. Eliminate the need to backup the data yourself, as Retail Express does it for you. And forget spending thousands of dollars on I.T hardware and support each year, because our hosted solution does it all!