6 stores - Footwear

Informed Retailer Case Study
Footgear

How a multi-store footwear retailer has equipped its employees with the right tools to deliver an outstanding customer experience and optimise its inventory management processes.

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“Without Retail Express, we wouldn’t have been able to grow as much as we did. Without a doubt, I’d say take a look at it.”
– John Harrison, Owner

Return on Investment Summary

Instant visibility thanks to the cloud.

Footgear found that they were unable to grow any further after just three stores as their old server based software was clunky and needed to be updated with the store every night. This didn’t always happen on time and stock numbers were often incorrect leading to over or under ordering of stock. They can easily see what stock they have on hand, what they need to order and allow it to feed into their accounting package accurately.

“After we made the switch to Retail Express, we were able to finally see our inventory numbers in real-time.”
– John Harrison, Owner

Competitive advantage through better inventory management.

With reliable and accurate data available to the second, Footgear are now able to make an informed investment around next months inventory purchases. They began to stock more of what customers wanted and began selling better as a result of it.

The new policy for Footgear is if a customer wants an item located in a different store, they arrange a courier to pick it up and deliver it to the customer the same day.

Shoe Store  POS footgear

Selling online seamlessly.

With Retail Express, Footgear have an eCommerce solution that integrates with their bricks and mortar store inventory to provide real-time data on stock availability.

Put simply, what the customers are seeing online is what Footgear have in stock so they can guarantee delivery.

Deliver the best customer experience across all channels.

Cut down on the duplicate work and meet your customers wherever they are. Reduce lost sales and increase your margins with Retail Express.

Until you’ve seen and tried Retail Express you have no idea of what you’re missing out on with your current system.
— Corey Davison, Johnny's Furniture

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