Retail Express customer support

Customer Support

We're here to help your stores keep trading

Phone a specialist, raise a ticket, or find answers in the Retail Express documentation — AU & NZ support, Monday–Friday.

Open support portal Submit a request

Get help

Three ways to reach us

Support hours: Monday–Friday, 9am–5pm AEST

Call support

Speak with Retail Express during business hours across Australia, New Zealand, and the US.

View numbers →

Raise a ticket

Signed in to Identity? Open the Support Case Portal. Otherwise use the guest request form.

Open portal →

Read the docs

Browse guides, how-tos, and product articles in the Retail Express community documentation.

Browse docs →

Phone

Call Retail Express

Support is available Monday–Friday, 9 AM to 5 PM AEST.

Tickets

Submit a support ticket

Signed in to Identity?

Support Case Portal

Log in and submit a ticket through the Support Case Portal for tracked case updates.

Open portal →

Not signed in?

Support request form

Use the guest support request form — no portal login required to get help started.

Submit a request →
Documentation

Browse Retail Express documentation

Find guides, how-tos, and product articles in the Retail Express community.

View documentation