Reserved stock gets sold twice
Without a layby system tied to inventory, staff cannot see what is committed versus available. Popular lines get oversold and customers lose trust.
Retail Express
Retail Express layby software helps fashion, furniture, jewellery, bedding and whitegoods retailers offer lay-by with minimum deposits, reserved stock, part payments at POS and balance reports that match Xero or MYOB.
Common pain points
Without a layby system tied to inventory, staff cannot see what is committed versus available. Popular lines get oversold and customers lose trust.
When layby payment records live outside your POS, balances drift, staff chase the wrong totals, and finance cannot reconcile deposits against sales.
If layby movements do not sync to Xero or MYOB, month-end reconciliation becomes a manual hunt through invoices, refunds and termination fees.
Retail Express
Set fulfilment to Layby on sale lines, attach a customer, and take an initial deposit on the Payments tab. Minimum Amount Due is calculated automatically. Mix layby and cash-and-carry products in one transaction by setting fulfilment per product.
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When a layby is processed, Available stock decreases and reserved stock increases. Staff and reports see what is committed versus free to sell. Reserved quantities appear in inventory management alongside available stock.
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Set minimum deposit rules in Order Settings as a fixed dollar value or percentage, with a separate threshold for special orders if you use them. Layby sales stay in Awaiting Payment until cleared. Staff look up the original invoice and record part payments until the sale is complete.
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Cancel laybys via POS Returns when customers change their mind or terms expire. Process refunds and optionally charge a termination fee product. Track deposits, refunds and fees in POS to support obligations under Australian Consumer Law lay-by rules and New Zealand Fair Trading Act requirements. Confirm terms with your legal adviser.
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Use the Layby Balances Report for point-in-time balances and the Layby Movement Report for period sales, payments, vouchers and freight. Opening and closing balances match your layby account in Xero or MYOB via retail accounting.
Book a demo →Our omni-channel POS software integrates with Shopify eCommerce to ensure your bricks and clicks stores operate in perfect unison. Try a FREE DEMO.
Learn more → Accounting SystemOur POS software integrates with XERO to provide true financial visibility and makes it easy to manage accounting and bookkeeping. Learn more with a FREE DEMO.
Learn more → Accounting SystemOur POS software integrates with MYOB to provide true financial visibility and makes it easy to manage accounting and bookkeeping. Try a FREE DEMO.
Learn more → POS PaymentsIntegrate Afterpay, the leading Buy Now, Pay Later service with Australia & NZ’s #1 POS software. Provide the payment options that shoppers demand. Try a FREE DEMO today!
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Learn more → IntegrationLeading supplier of barcode scanners to perform stocktakes in Retail Express.
Learn more → Integration
Leading supplier of barcode scanners to perform stocktakes in Retail Express.
Learn more → IntegrationLeading supplier of barcode scanners to perform stocktakes in Retail Express.
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Leading supplier of barcode scanners to perform stocktakes in Retail Express.
Learn more → IntegrationLeading supplier of barcode scanners to perform stocktakes in Retail Express.
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Simplify your finances and retail management with the #1 Xero integrated POS.
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Learn more → Stock & Logistics
Maximise accuracy of your inventory tracking and purchasing with an integrated RFID and POS Solution from Retail Express and RAMP. Try a FREE DEMO today!
Learn more → IntegrationLeading supplier of barcode scanners to perform stocktakes in Retail Express.
Learn more → IntegrationLeading supplier of barcode scanners to perform stocktakes in Retail Express.
Learn more → EDI & Marketplaces
Retail Express - the #1 Retail POS System - integrates with The ICONIC allowing you to profitably manage your marketplaces, physical and online stores from one centralised platform.
Learn more → AnalyticsGet instant visibility of the performance metrics critical to omni-channel retail success with Retail Express and The Retail Score. Try a FREE DEMO.
Learn more → Enterprise Resource PlanningGet a best-in-class B2C and B2B omni-channel tech stack that's purpose-made for Fashion and Footwear Retail. Deliver unrivalled omni-channel customer experiences and operational efficiency with the #1 multi-store Retail POS Software and Sync ERP Integration. Try our Free DEMO
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Leading supplier of barcode scanners to perform stocktakes in Retail Express.
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Learn more →Answers for retailers in Australia and New Zealand.
Manual tracking leads to overselling reserved stock and messy accounting. Built-in layby software in Retail Express automatically reserves inventory, calculates minimum deposits, and tracks part payments directly at the POS, ensuring your stock levels and accounting sync (like Xero or MYOB) are always accurate.
Staff create a layby sale at POS, collect a minimum deposit, and reserve stock. Customers return to make part payments until the balance is zero, then staff fulfil and finalise the sale. Payment and fulfilment status are tracked independently.
Processing a layby reduces Available stock and increases reserved stock. The product remains on hand but is reserved for that customer until fulfilled or cancelled.
Yes. Configure minimum deposit as a dollar value or percentage in Order Settings. A separate minimum can apply to special orders. POS security controls whether staff can override the minimum.
Lay-by is store-managed: you hold stock and collect instalments over time. BNPL providers finance the customer at checkout. Retail Express supports both. See buy now pay later at POS for Afterpay and Zip.
Retail Express uses the lay-by model built into its own POS and inventory system (often called layaway in other regions). It is not the Shopify POS layaway app. If you run Shopify online, customer and order data can still flow through your Retail Express platform alongside in-store layby workflows.
The Retail Express Layby Balances Report shows balances as at a specific date. The Layby Movement Report tracks sales, payments, vouchers and freight over a period. In accounting, "layby sales" includes any sale not fully paid and fulfilled same-day at the same store, not only POS layby fulfilment.
Yes. Historical lay-by transactions can be entered during implementation before go-live, with products, customers and payments loaded against enabled payment types.
Layby is included in your Retail Express subscription. Pricing depends on your overall platform setup. See our pricing page for details.
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