Lightspeed vs Retail Express POS software

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Real help: Get AU-based onboarding with a designated personal Success Manager

When switching to a new software system, the level of onboarding support you get is crucial. That’s why at Retail Express, we do the heavy lifting for you — from hardware setup to migrating your POS data.

Plus, you’ll have your own designated Australian-based personal Success Manager to guide you through your setup with one-on-one remote onboarding.

“The Retail Express implementation was a 12/10 experience for me! It’s worlds apart from the support we received from any other software vendor.”
– Anna Canaghan, Project Manager, Magazine Designer Clothing

Lightning-fast customer support (average < 60 secs)

Once you’re up and running, you can be confident we’ll be there whenever you need us. Retail Express has an average phone response time of fewer than 60 seconds. So there’s no waiting for overseas phone support or suffering hair-pulling email chains where you’re palmed off to support pages.

Unlike others, we’re right here in Australia, and we resolve your problems on the spot. How? Our AU-based support team are vetted experts who, just like you, have a professional retail background. And they specialise in providing you with the best retail technical support for your specific retail business needs.

“The POS Customer Service Team is wonderful, with prompt, efficient assistance and are always patient and instructive.”
–Business owner, Pilates World

Purpose-designed for omnichannel & multi-store retail

Unlike Lightspeed, Retail Express POS is not a one-size-fits-all solution for dozens of industries. Instead, Retail Express was purpose-designed for omnichannel retail alone — by retail professionals — after carefully researching the needs of single and multi-store retailers.

The result? A powerful yet intuitive platform packed with advanced features Aussie and Kiwi retailers need to succeed. Features that unify your operations to get the most out of all sales channels. And make business growth a breeze.

“Retail Express has been pivotal to rapidly expanding our retail stores year over year. All the while growing our profitability and creating a winning customer experience. If you’re serious about growth, this is the retail software your business needs.”
– Kellie Rigney, Founder, Buyer and Creative Director – ZJOOSH

Deeper integrations: it’s what sets us apart

Switching POS software should make your business processes better, not worse. But not all POS software delivers the deep integration you need. At Retail Express, this depth of integration with your business applications is one of our core strengths. When we say it integrates, it really integrates!

Connect all sales channels, offer cross-channel promotions and get accurate, real-time data across every store. Get advance prebuilt reports on your stores’ performance, COGS by vendor, omni sales, inventory, suppliers and accounting. And free up valuable time to focus more on growing your business.

“The advanced features of Retail Express slash the unnecessary admin hours our store and warehouse teams were wasting on phone calls, while allowing our customers to get an accurate, (and usually faster) ETA. This is going to be central to our competitiveness – especially as we expand stores.”
- Corey Davison, National Operations Manager, Johnny’s Furniture

Accurate reports give you actionable insights

Retail Express has advanced reporting features that surpass POS systems x10 the cost, reducing your need for tiresome relics like Excel spreadsheets. Deeper integrations with Xero, MYOB, your online store, payment platforms and more mean your sales and financial data is always accurate and available in real-time. So now, you can say hello to data-led decisions based on centralised information and goodbye to second-guessing.

“Retail Express allows us to get deep insights into the historic sales performance of all items in our portfolio...we’re able to more accurately make decisions on what to buy, in which quantities and when for each store.”
– Ness Creswell, CFO, Early Settler

Advanced stock & supply chain management

A basic POS system may be fine for simple cash and carry retailers. But as soon as you encounter complexities or need to grow your business the wheels fall off.

Instead, Retail Express’ advanced stock and supply chain management can handle even the most complex product portfolios. You can move stock between stores, manage special orders and give live ETAs of supply chain POs. Set up Click & Collect based on live stock availability and give your customers the fulfilment choices they demand.

Our software is also uber-efficient, so your entire team can get the most from the POS — efficiently processing transactions, orders, returns and exchanges. And an off-line POS mode lets you keep selling — even if your connection goes down.

“We just reached a point where our previous system was limiting our growth, customer experience and efficiency. As we expanded there with the need for a system that could handle the complexity of multiple store operations."
– Corey Davidson, Operations Manager, Johnny’s Furniture

We help set your business up for success

Choose the right software, and you can set your business up for long-term success. And with Retail Express’ renowned support team, you’ll get all the backup you need to make this happen. Here’s how:
1. We focus on your unique retail needs – In your free demo, you’ll discover the powerful features you need right now. Features like quick response predictive lookup and how to search by any data point — and reports that will save hours of valuable manual work.
2. You’ll discover onboarding is efficient — even enjoyable – We’ll help migrate all your old POS data and assist with hardware setup. You’ll have access to a video training pathway tailored to each role within your company. Every team member will have access to quick learning pathways to be effective within hours.
3. We make using a more advanced system easy and fun – You’ll have a knowledgeable local support team to help you at any point. We're always a phone call away, whether during training or even while you're in-store with a customer.

“Retail Express is very quick and easy for our store staff to use. It is designed in a very intuitive way to process transactions as quickly as possible.”
– Mark Sears, General Manager, Kaisercraft

Why wait to start making more informed decisions?

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Affordable pricing plans for all retailers

Retail Express was designed to make best-in-class POS software affordable for all retailers- from single store to large multi-store brands.
Affordable pricing plans are available to best suit your cash flow and instant tax deduction goals.


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