Sporting Goods | Multi-store | 35 Stores | AU

Informed Retailer Case Study
Just Hockey

How a multi-store sporting goods retailer has equipped its employees with the right tools to deliver an outstanding omni-channel experience and optimise its operations management processes.

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“Given that Retail Express is all in the cloud, we didn’t have to buy any additional equipment to manage the software and data.”
– Phillip Wagg, Finance Manager

Return on Investment Summary

Live date anywhere, anytime

Just Hockey have 35 stores and wanted a system that not only was easy to set up and manage from anywhere. They didn’t have to purchase any additional equipment and can now access all their stores from one location.

“It’s been great to able to see where stock is and move it around when required” says Phillip. For example, Just Hockey often have hockey carnivals where they need to quickly transfer stock.

With Retail Express, they know exactly where stock is and can instantly create an ITO and have it delivered to where it needs to be.

Complete visibility with reporting

As any retailer knows, having complete visibility over their business in terms of sales, inventory and staff performance can truly mean the difference between growth and stagnation. Just Hockey is able to keep a close eye on finances enabling their growth even further.

Personalised marketing at its best

Capturing more data on the customer has led to better targeted communications.

With Retail Express, you can capture customisable information on your target market from age, sex, date of birth to product preferences – whatever attributes you decide.

In the case of Just Hockey, they use the location of their customers to easy segment their database to let them know they have a pop up store coming to their area soon.

Deliver the best customer experience across all channels.

Cut down on the duplicate work and meet your customers wherever they are. Reduce lost sales and increase your margins with Retail Express.

Until you’ve seen and tried Retail Express you have no idea of what you’re missing out on with your current system.
— Corey Davison, Johnny's Furniture

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