Onboarding Roadmap
1
Getting Started
Project Handover
Project Overview
Onboarding Console
Go Live dependencies
Deployment of database
Setting the foundations
for success
Implementation team
introductions
2
Setup & Planning
TRAINING
Webinars
Knowledge base
Role-based training
Training services
DATA CONCIERGE
Data review meetings
Field mapping
Cleansing
Pre go-live updates
HARDWARE
Audit
Integrated payments
Receipt printer
Label printer
Offline POS
ACCOUNTING
NetSuite
MYOB
XERO
OMNI-CHANNEL
Endless aisle
Live stock in store
Click & collect
Marketplaces
Cross-channel vouchers
Ship from store
Special orders
Leverage all store stock online
Single customer view
Automated store replenishment
INTEGRATIONS
EDI
3PL
Partners
Custom
RFID
3
Pre-Launch
Integrations
Data updates
Back-office configuration
Stockake
Team training
4
Go Live
Handover & introduction to support
Post go live meeting
Account management
4
Go Live
Australian-based
Knowledge base,
video training library
7-day support
Account management
Unlimited email and
phone support
1
Getting Started
Project Handover
Project Overview
Onboarding Console
Go Live dependencies
Deployment of database
Setting the foundations
for success
Implementation team
introductions
2
Setup & Planning
TRAINING
Webinars
Knowledge base
Role-based training
Training services
DATA CONCIERGE
Data review meetings
Field mapping
Cleansing
Pre go-live updates
HARDWARE
Audit
Integrated payments
Receipt printer
Label printer
Offline POS
ACCOUNTING
NetSuite
MYOB
XERO
OMNI-CHANNEL
Endless aisle
Live stock in store
Click & collect
Marketplaces
Cross-channel vouchers
Ship from store
Special orders
Leverage all store stock online
Single customer view
Automated store replenishment
INTEGRATIONS
EDI
3PL
Partners
Custom
RFID
3
Pre-Launch
Integrations
Data updates
Back-office configuration
Stockake
Team training
4
Go Live
Handover & introduction to support
Post go live meeting
Account management
5
Go Live
Australian-based
Knowledge base,
video training library
7-day support
Account management
Unlimited email and
phone support
Data Services

Let us do the heavy lifting for you! Our Data Concierge service will help you take your existing data and import it into Retail Express so you can go live faster. We’ll help to prepare Products, Customers and Suppliers.

Training

Includes Training Webinars, plus an extensive library of training videos, role-based training planner and a test site.

Hardware

We’ll guide you through integrating your hardware with Retail Express, including our Offline POS feature (great for unexpected outages).

Support

Once you go live, our world-class support team is readily available by phone and email to assist you, along with a comprehensive self-service Knowledge Base.